How do i return or exchange my items?Updated 3 years ago

we are a small company with free shipping on all outbound packages, so — unfortunately — we're not able to offer free returns as well.

exchanges

1. place a new order for the item(s) you need now. we'll ship this order right away.
2. send back your other item(s) as a return — below — and we'll refund you when it arrives at our warehouse.

returns

up to 60 days after the purchase date, we refund the full purchase price for unused, unwashed items.

refunds and exchanges will not be given for used or washed items. "used" includes, but is not limited to:

• missing product wrappers
• full of fur
• smells of smoke or perfume
• scratched or other damage

please note the following return details:

• since embroidered & custom items are made just for you, these products are not returnable.
• if your order qualified for free gifts, please include the corresponding gifts or you could receive a less-than-full-price refund to account for those items.