We normally respond in less than 24 hours, with a slightly longer delay on weekends.

We do our absolute best to respond within 24-48 hours, but it can be a bit longer over the weekend.

A direct line to Molly Mutt HQ. One of our team members will answer your call.

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Find answers regarding sizing, materials, product care, shipping, returns/exchanges and more.

Molly Mutt Help Center - Videos & Frequently Asked Questions

Dog beds, wool inserts, stuff sacks & armor bed liner sizes

Pillow packs sizes

Crate cover sizes

Crate pads, crate wool inserts & armor create liner sizes

Couch cover sizes

Pet blanket sizes

Dog collar sizes

Do you offer custom sizes?

Product Sizes

How do i avoid fading or discoloring?

How do i avoid shrinking?

How do i clean my dog bed cover, crate pad cover, pet blanket, stuff sack?

How do i clean my wool insert?

How do i clean my crate cover, car seat cover, couch cover & pillow pack?

How do i clean my outside (indoor/outdoor) products & armor liners?

How durable are Molly Mutt products?

Are Molly Mutt products chew-proof?

Are Molly Mutt products waterproof?

How accurate are your product images?

What material do you use for your covers?

Why does wool make a good dog bed?

Product Care & Info

Where do you ship from?

How are orders shipped?

How much does shipping cost in the U.S.?

How fast do you ship for U.S. orders?

What are your overnight shipping restrictions for the U.S.?

What are your international shipping details for Canada?

What are your international shipping details for Australia & New Zealand?

What are your international shipping details for the UK & Europe?

Shipping Information

What can I do if a pattern is sold out for the size i need?

What if my order contains a defective product?

How do i return or exchange my items?

Steps for returns

Returns & Exchanges

How do I roll up my crate cover?

How do I install the couch cover anchors?

How do I assembly the lift bed frame?

How-tos

Find the right size for your dog with our size charts for dog beds, couch covers, dog crates, pet blankets and more.

Washing instructions and general care information for all of our products.

Full details on free U.S. shipping, plus our low international rates.

All the info you need when an item didn't quite work for you or your pup.

Videos that help to explain how our products work or focus on other features of the item.

All articles

Categories

Product Sizes

Product Care & Info

Shipping Information

Returns & Exchanges

How-tos