We normally respond in less than 24 hours, with a slightly longer delay on weekends.

We do our absolute best to respond within 24-48 hours, but it can be a bit longer over the weekend.

A direct line to Molly Mutt HQ. One of our team members will answer your call.

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<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(40, 40, 40); font-family: Nunito, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">we do our very best to ship orders within 1 business day of the order date &#x2014; even embroidery orders, although they can take 1-2 days longer depending on volume.</p><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px; color: rgb(40, 40, 40); font-family: Nunito, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">the following holidays might add extra shipping days:</p><ul style="box-sizing: border-box; margin: 0px; padding: 0px; list-style: none; column-count: 2; color: rgb(40, 40, 40); font-family: Nunito, Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">January 1 &#x2014; New Year&apos;s Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">January 15 &#x2014; Martin Luther King, jr.</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">February 19 &#x2014; President&apos;s Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">May 28 &#x2014; Memorial Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">July 4 &#x2014; Independence Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">September 3 &#x2014; Labor Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">October 8 &#x2014; Columbus Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">November 12 &#x2014; Veterans Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">November 22 &#x2014; Thanksgiving Day</li><li style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px 0px 0px 15px; position: relative;">December 25 &#x2014; Christmas Day</li></ul>

we do our very best to ship orders within 1 business day of the order date — even embroidery orders, although they can take 1-2 days longer depending on volume. the following holidays might add extra shipping days:

How fast do you ship for U.S. orders?

Shipping Information

Dog beds, wool inserts, stuff sacks & armor bed liner sizes

Pillow packs sizes

Crate cover sizes

Crate pads, crate wool inserts & armor create liner sizes

Couch cover sizes

Pet blanket sizes

Dog collar sizes

Do you offer custom sizes?

Product Sizes

How do i avoid fading or discoloring?

How do i avoid shrinking?

How do i clean my dog bed cover, crate pad cover, pet blanket, stuff sack?

How do i clean my wool insert?

How do i clean my crate cover, car seat cover, couch cover & pillow pack?

How do i clean my outside (indoor/outdoor) products & armor liners?

How durable are Molly Mutt products?

Are Molly Mutt products chew-proof?

Are Molly Mutt products waterproof?

How accurate are your product images?

What material do you use for your covers?

Why does wool make a good dog bed?

Product Care & Info

Where do you ship from?

How are orders shipped?

How much does shipping cost in the U.S.?

What are your overnight shipping restrictions for the U.S.?

What are your international shipping details for Canada?

What are your international shipping details for Australia & New Zealand?

What are your international shipping details for the UK & Europe?

What can I do if a pattern is sold out for the size i need?

What if my order contains a defective product?

How do i return or exchange my items?

Steps for returns

Returns & Exchanges

How do I roll up my crate cover?

How do I install the couch cover anchors?

How do I assembly the lift bed frame?

How-tos

How fast do you ship for U.S. orders?Updated 3 years ago