Shipping Information

Full details on free U.S. shipping, plus our low international rates.

Where do you ship from?

We ship out of our Oakland, CA warehouse Monday through Friday. Orders are typically shipped within 24 hours of being placed.

How are orders shipped?

ground shipments are via Fedex Ground/Home Delivery and USPS — we choose the best service based on your ship-to address. 2-day air and overnight shipments are sent via Fedex Express. please see specifics for international shipping details below.

How much does shipping cost in the U.S.?

we are pleased to offer free shipping on all contiguous U.S. retail orders! residents of AK, HI, PR, VI, and other US territories must pay for USPS shipping, starting at $9.95. please note: our sheepy™ wool-filled beds & mats are bulky items and requ

How fast do you ship for U.S. orders?

we do our very best to ship orders within 1 business day of the order date — even embroidery orders, although they can take 1-2 days longer depending on volume. the following holidays might add extra shipping days:

What are your overnight shipping restrictions for the U.S.?

we will rush to ship an overnight order same day, but we can’t guarantee same-day shipping for orders placed after 1:00 pm Pacific Time. please note: orders placed Monday through Thursday will be delivered the next day. orders placed on Friday will b

What are your international shipping details for Canada?

we are excited to offer international ground shipping (via Fedex) to all of Canada with duties & taxes included in the shipping price!. this shipping service will provide a faster, more seamless shipping experience to our Canadian customers. rates st

What are your international shipping details for Australia & New Zealand?

*outlying areas can take up to 10-14 days

What are your international shipping details for the UK & Europe?

delivery by Fedex in 5-7 business days to most locationsfull tracking all the way to your delivery addressduty & taxes are not collected at checkout