We normally respond in less than 24 hours, with a slightly longer delay on weekends.

We do our absolute best to respond within 24-48 hours, but it can be a bit longer over the weekend.

A direct line to Molly Mutt HQ. One of our team members will answer your call.

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<dd id="isPasted" style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 18px; display: block; color: rgb(40, 40, 40); font-family: Nunito, Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; margin: 0px 0px 1em; padding: 0px;"><p style="box-sizing: border-box; margin: 0px 0px 1.5rem; padding: 0px;">we ship out of our Oakland, CA warehouse Monday through Friday. orders are typically shipped within 24 hours of being placed. orders with personalization can take an extra 1-2 days to ship.</p><p style="box-sizing: border-box; margin: 0px; padding: 0px;">if you have not received a shipping notification email, please check your spam or junk folder. sometimes these emails can accidentally be routed there.</p></div></dd>

We ship out of our Oakland, CA warehouse Monday through Friday. Orders are typically shipped within 24 hours of being placed.

Where do you ship from?

Shipping Information

Dog beds, wool inserts, stuff sacks & armor bed liner sizes

Pillow packs sizes

Crate cover sizes

Crate pads, crate wool inserts & armor create liner sizes

Couch cover sizes

Pet blanket sizes

Dog collar sizes

Do you offer custom sizes?

Product Sizes

How do i avoid fading or discoloring?

How do i avoid shrinking?

How do i clean my dog bed cover, crate pad cover, pet blanket, stuff sack?

How do i clean my wool insert?

How do i clean my crate cover, car seat cover, couch cover & pillow pack?

How do i clean my outside (indoor/outdoor) products & armor liners?

How durable are Molly Mutt products?

Are Molly Mutt products chew-proof?

Are Molly Mutt products waterproof?

How accurate are your product images?

What material do you use for your covers?

Why does wool make a good dog bed?

Product Care & Info

How are orders shipped?

How much does shipping cost in the U.S.?

How fast do you ship for U.S. orders?

What are your overnight shipping restrictions for the U.S.?

What are your international shipping details for Canada?

What are your international shipping details for Australia & New Zealand?

What are your international shipping details for the UK & Europe?

What can I do if a pattern is sold out for the size i need?

What if my order contains a defective product?

How do i return or exchange my items?

Steps for returns

Returns & Exchanges

How do I roll up my crate cover?

How do I install the couch cover anchors?

How do I assembly the lift bed frame?

How-tos

Where do you ship from?Updated 3 years ago